AI phone number & call flow
Hosted AI DID, concurrent multi-caller sessions, greetings, staff transfer, transcripts, and Google Business verification mode.
AI Call Attendant phone settings → Opens your members area in a new tab
Step-by-step instructions
1 Confirm your hosted number
After a voice package is active, the config page shows your provisioned AI number. This is the line callers should dial for the AI receptionist.2 Set phone greeting & agent name
Edit Phone greeting (spoken on answer) and Assistant name. Preview voices before saving. Agent name is shared with website chat.3 Multiple callers at the same time
FAQ: What if two (or more) people call while you are busy? Both get answered by AI. Each call is a separate session with its own greeting, tools, transfer, and transcript — not one shared conversation and not a “please hold for the only line.” Website chat and SMS are independent too. This is also a sales point for shops that miss overflow calls at the counter. Usage still meters voice minutes against your package and hard caps.4 Staff transfer number
Enter the mobile or shop line where the AI should connect humans. Callers must confirm they want staff; the AI then bridges the call and SMS/emails a short brief to your notify number. Concurrent transfers use separate conference rooms so two handoffs do not collide.5 Call transcripts
Enable email and/or SMS summaries. Transcripts help you audit prices the AI quoted and catch handoffs. Each concurrent call produces its own transcript.6 Temporary closed / vacation
Use Temporarily closed with optional date range and note. The AI will say you are closed even if regular hours say open.7 Google Business verification (optional)
When Google calls or texts a verification code to the AI number, use verification mode / SMS forwarding so staff receive the code. Product-link and transactional SMS use the platform messaging number, not always the AI DID.8 Forwarding from your main line (optional)
You can forward missed calls or after-hours traffic from your main shop number to the AI DID. Test during closed hours first. Overflow from a busy floor is a good use case because the AI can answer several forwarded calls in parallel.