AI Call Attendant — Overview
Premium AI phone receptionist and website chat powered by live SpotPro prices, inventory, ExtraCoins, and CDX Auction — including concurrent multi-caller support.
Open AI Call Attendant → Opens your members area in a new tab
Step-by-step instructions
1 What it is
AI Call Attendant is a premium SpotPro add-on that answers your shop phone and website chat with the same live tools you use at the counter: buy/sell prices, in-store stock, ExtraCoins listings, and CDX auction lots. It can text product links, capture bring-it-in leads, and hand conversations to staff.2 Multiple callers at once
Yes — more than one person can talk to the AI at the same time. Each inbound call is its own private session (own greeting, prices, inventory search, staff transfer, and transcript). It is not a single shared “one line at a time” queue. That is a common question from busy shops and a real advantage over a human-only receptionist who can only pick up one call. Voice minutes still count toward your package; hard caps still apply.3 Open settings
In SpotPro, go to Configuration → AI Call Attendant. Every active member can open this page to choose a package and configure the agent. Voice and chat usage require an active plan.4 Choose a package
Subscribe with Stripe to one of: AI Chat (website only), Attendant Starter (phone + chat, includes hosted local number + starter minutes), Pro, or Unlimited. Hard caps prevent runaway usage; upgrade anytime.5 Phone number
Voice packages provision a SpotPro-hosted local AI number (prefers your shop area code). Point Google Business or your call-forwarding at that number when ready. Product-link SMS to customers sends from SpotPro’s platform messaging number (A2P compliant).6 Website widget
Copy the embed snippet from the config page and paste it before</body>on your site (or ExtraCoins dealer pages). Customize agent name, chat welcome (separate from phone greeting), colors, avatars, and position.7 Live takeover
Open Configuration → Live website chats (or the chat bell in the top bar). Monitor AI conversations, take over typing as staff, use canned replies, and enable desktop alerts.8 What the AI can answer
Hours (including temporary closed / vacation override), live We sell vs We pay prices, inventory search across POS + ExtraCoins + CDX auctions with shareable links, staff transfer on phone, and lead capture for “I’ll bring it Saturday.”