Trust, backups, and platform status
Where your data lives, how backups work, metal price feeds, security, exports, and how to read live status on spotpro.us/trust.
Export my business → Opens your members area in a new tab
Step-by-step instructions
1 Public trust & status page
Open spotpro.us/trust (also /status). You will see live platform status, host continuous uptime, spot-feed freshness, and 7/30-day spot sample rates. Planned maintenance can be excluded from spot % so routine work does not look like a mystery outage.2 Your data belongs to you
In members, go to Point of Sale → Reports → Export my business. Download a ZIP of inventory, sales, customers, and media list. Optionally include dealer-uploaded photos (size-capped). Accounting CSVs stay under POS Reports.3 Backups (what we do for you)
SpotPro runs automated daily backups with an offsite copy. We monitor backup freshness. Recovery point is typically up to about a day (last good nightly). Database restore on our infrastructure is practiced and measured in minutes on the current host.4 Metal prices
Live metals use a primary market feed with an automatic backup API if the primary fails. A watchdog checks freshness. If both fail, safety paths can pause automated bullion web pricing.5 Login security (optional MFA)
Under Configuration → Company → Two-step verification, enable an authenticator app (TOTP). After password (or keep-me-signed-in), you enter a 6-digit code or a one-time recovery code. Staff counter PINs are separate from this account MFA.6 Inventory change history
Open any inventory item to Edit. Scroll to Change history to see who changed quantity, cost, price, description, and similar fields (entry, edit, POS sale, import).7 What we do not invent on the marketing site
We do not publish made-up dealer counts or headcount. We do not claim multi-region “five nines” or SOC 2 unless certified. Card data stays with your payment processor (and Stripe for SpotPro subscription billing).