Backorders (Warehouse / Storage Metal)
Let customers order more than display-shelf quantity — lock price at checkout, source metal from your warehouse or secure storage after payment.
Online Store Settings → Opens your members area in a new tab
Step-by-step instructions
1 When to use backorders
Common on bullion: a customer wants 255 oz but only 5 oz is on the display shelf. With backorders enabled, they can still check out — you lock their price, reserve what is on hand, and pull the balance from your warehouse or secure storage after payment clears. This is your inventory pipeline, not a third-party wholesaler drop-ship.2 Enable in POS Config
In Configuration → Company Profile, scroll to Storefront (or open#cp-section-store). Under Backorders, check Allow backorders on my store. Optionally require pay-from-bank or same-day wire when the cart includes backorder quantity — recommended for large gold/silver balances.
Backorder toggles in Company Profile → Storefront. 3 What customers see
Checkout explains that balance quantity is a backorder — not on the display shelf — and will be pulled from warehouse or secure storage once payment posts. Backorder + wire carts show clear copy that wire is required to lock price on the balance.4 Fulfill after payment
Confirm wire or Zelle as usual in Ecommerce → Orders or Sales Checkout → Web pickup. Source the backorder metal, then ship or notify for pickup. Thank-you and confirmation emails set expectations on timing.