Manage Orders — Shippo, Labels & Tracking
Fulfill web orders with fraud hints, Shippo labels, and customer tracking emails.
Open Orders → Opens your members area in a new tab
Step-by-step instructions
1 Open Orders each morning
In the left sidebar, click Ecommerce → Orders. Check the pending count badge. Click the Pending tab to see orders that arrived overnight.Start each day with the Pending orders tab. 2 Review risk indicators
On each order row, look for fraud hint flags — address mismatches, high-value first-time buyers, or unusual ship-to locations. Click the order to see full billing and shipping details side by side.3 Research before shipping bullion
For bullion orders over your comfort threshold, open Ecommerce → Customers (multi-channel book). Check combined history across store, auction, and wholesale, notes, and addresses before you ship.4 Pick and pack the order
Pull each coin from inventory. Mark line items as picked on the order detail page. Pack with appropriate protection — rigid holders for slabs, discreet outer packaging for bullion.5 Prefer Ship Desk for rates and labels
For multi-channel packing (ExtraCoins + auction + wholesale), open Ecommerce → Ship Desk — the central pack hub. Enter weight, Get rates, Buy label, or run Ship Sprint for batch cheapest labels. Same Shippo key as POS Config. See Ship Desk.6 Or buy a label / enter tracking from the order
On order detail you can still purchase a Shippo label when available, or enter a tracking number if you printed postage elsewhere. Carrier postage always bills to your Shippo / carrier account — not as a SpotPro platform fee.7 Who pays for shipping vs labels
The buyer pays you the shipping fee you set on the listing (auction flat ship or storefront ship line). You pay the actual carrier label cost when you Buy label on Ship Desk — usually covered by that fee already collected. CDX never holds coin or postage funds.8 Mark Shipped
After the package is handed to the carrier (or after Ship Desk saves the label/tracking), click Mark Shipped if needed. The status changes to Shipped and the customer receives a branded tracking email (if SMTP is configured in POS Config).9 Reprint a label if needed
Open a shipped order and click Reprint Label if you need another copy. The tracking number stays the same — you are not charged twice.10 Review customer history
Open the buyer profile from Ecommerce → Customers — lifetime spend and history include all channels (not storefront-only). Use that full picture when deciding whether to approve a flagged order.
Customer profiles with multi-channel order history.
Screenshots