Online Store & Order Settings
Pickup eligibility, Zelle/cash hold hours, fraud rules, and shipping label name for web orders.
Online Store Settings → Opens your members area in a new tab
Step-by-step instructions
1 Open POS Config
In the left sidebar, click Configuration → Point of Sale Config. Scroll to the card labeled Online Store & Orders (payment methods like card and Zelle are in Company Profile, not here).Online Store & Orders card in POS Config. 2 Local pickup eligibility
Under Local pickup eligibility, the checkbox Require pickup & cash customers to be in the same state as the shop is on by default. Uses your shop state from Company Profile and the buyer’s declared state at checkout. Out-of-state buyers must ship instead.3 Shipping label return name
Set a discreet Name on shipping label — for exampleTCS.LLCinstead of your coin-shop name. Carriers see this on the from line; customers still see your branded store name on emails and tracking.4 Fraud protection thresholds
Adjust first-order dollar and bullion-ounce limits, auto-hold risk score, trusted-buyer order count, and velocity limits. High-risk card orders can be paid but held until you clear them in Orders.5 Zelle hold hours
Under Zelle & cash inventory holds, set Zelle hold (hours). Unpaid Zelle orders cancel and restock after this many hours. Recommended: 24. The countdown appears on checkout and in customer emails.6 Cash at pickup hold hours
Set Cash at pickup hold (hours) the same way — how long to reserve inventory while waiting for the customer to arrive and pay. Recommended: 24 hours (same day or next business day).7 Same-day wire hold hours
Set Same-day wire hold (hours) for bank wire transfers. Unpaid orders cancel and restock after this many hours. Recommended: 24 hours when you expect customers to wire the same business day. Bank details are configured in Company Profile and only sent to customers after they place an order.8 Stale pending alert
Stale pending alert (days) is separate — it flags paid ship orders that have sat unshipped too long. It does not control Zelle/cash expiration.9 Click Save
Click Save at the bottom of the Online Store & Orders card. Settings apply immediately to new checkouts.10 Enable payment methods in Company Profile
Pickup, Zelle, same-day wire, and cash toggles live in Company Profile → Online payments → Pickup & alternate payments. Payment amount limits also live in Company Profile. POS Config only controls holds and eligibility — see Pickup, Zelle, Wire & Cash.