Web Pickup at the Counter
Fulfill online pickup and Zelle orders from Sales Checkout while you ring up walk-in sales.
Open Sales Checkout → Opens your members area in a new tab
Step-by-step instructions
1 Open Sales Checkout on the register
In the left sidebar, click Counter → Sales Checkout. Enter your 4-digit staff PIN if the lock screen appears. Keep this tab open on your counter monitor — walk-in sales and web pickup share the same screen.
A lock screen appears only when Require staff PIN to open is on. 2 Find the Web pickup bar
Above the cart on the right, you will see a compact Web pickup bar with a badge showing how many pickup orders are waiting. This bar stays out of the way while you scan barcodes for walk-in customers.
Web pickup bar — badge shows orders waiting. 3 Expand the pickup queue
Click Web pickup to expand the queue. Each row shows the order number (EC-12345), customer name, total, and status — Awaiting Zelle, Pay at pickup, or Ready for pickup. Click any row to load that order instantly.
Pickup queue — tap a row or type the EC number. 4 Look up by order number
When a customer says their order number, typeEC-plus the digits in the lookup box (for exampleEC-339) and click Go. The order detail card opens below with line items, payment method, and the next action button.EC lookup — customer, items, and the next staff action. 5 Confirm Zelle or wire at the counter
For Awaiting Zelle orders, ask the customer to show their bank transfer with memoEC-{order}. When it matches, click Confirm Zelle received. For Awaiting Wire orders, match the bank reference the same way and click Confirm wire received. For a mailed check, tap Check arrived only when the envelope is in hand, and Bank cleared only after your bank shows the check cleared. Do not hand over the coins before that. SpotPro marks payment complete — no need to open the Orders page while the customer waits.6 Cash at pickup — collect and complete
For Pay at pickup orders, collect cash from the customer, then click Mark picked up. Payment and fulfillment complete in one step — inventory was already held when they placed the order online.7 Paid pickup — hand off the items
For card- or Zelle-paid orders marked Ready for pickup, pull the items from your shelf and click Mark picked up when the customer leaves with their order.8 Queue refreshes automatically
After each action, the pickup queue updates in place — you stay on Sales Checkout for the next walk-in scan. Use Apps → Orders for shipping labels, batch pack-and-ship, and full order history.
Screenshots