Skip to content

Sales & Checkout

Web Pickup at the Counter

Fulfill online pickup and Zelle orders from Sales Checkout while you ring up walk-in sales.

Open Sales Checkout → Opens your members area in a new tab

Jump to step-by-step instructions ↓

Look up an EC order, confirm Zelle, or mark picked up — right on the register.
Look up an EC order, confirm Zelle, or mark picked up — right on the register.

Step-by-step instructions

  1. 1 Open Sales Checkout on the register

    In the left sidebar, click Apps → Sales Checkout. Enter your 4-digit staff PIN if the lock screen appears. Keep this tab open on your counter monitor — walk-in sales and web pickup share the same screen.
    Staff PIN unlocks checkout before the register opens.
    Staff PIN unlocks checkout before the register opens.

  2. 2 Find the Web pickup bar

    Above the cart on the right, you will see a compact Web pickup bar with a badge showing how many pickup orders are waiting. This bar stays out of the way while you scan barcodes for walk-in customers.
    Web pickup bar — badge shows orders waiting.
    Web pickup bar — badge shows orders waiting.

  3. 3 Expand the pickup queue

    Click Web pickup to expand the queue. Each row shows the order number (EC-12345), customer name, total, and status — Awaiting Zelle, Pay at pickup, or Ready for pickup. Click any row to load that order instantly.
    Pickup queue — tap a row or type the EC number.
    Pickup queue — tap a row or type the EC number.

  4. 4 Look up by order number

    When a customer says their order number, type EC- plus the digits in the lookup box (for example EC-339) and click Go. The order detail card opens below with line items, payment method, and the next action button.
    EC lookup — customer, items, and the next staff action.
    EC lookup — customer, items, and the next staff action.

  5. 5 Confirm Zelle or wire at the counter

    For Awaiting Zelle orders, ask the customer to show their bank transfer with memo EC-{order}. When it matches, click Confirm Zelle received. For Awaiting Wire orders, match the bank reference the same way and click Confirm wire received. SpotPro marks payment complete — no need to open the Orders page while the customer waits.

  6. 6 Cash at pickup — collect and complete

    For Pay at pickup orders, collect cash from the customer, then click Mark picked up. Payment and fulfillment complete in one step — inventory was already held when they placed the order online.

  7. 7 Paid pickup — hand off the items

    For card- or Zelle-paid orders marked Ready for pickup, pull the items from your shelf and click Mark picked up when the customer leaves with their order.

  8. 8 Queue refreshes automatically

    After each action, the pickup queue updates in place — you stay on Sales Checkout for the next walk-in scan. Use Apps → Orders for shipping labels, batch pack-and-ship, and full order history.
Web pickup bar above the cart on Sales Checkout.
Web pickup bar above the cart on Sales Checkout.
Expand the queue to see every pickup order waiting.
Expand the queue to see every pickup order waiting.
Order detail with one-tap Confirm Zelle or Mark picked up.
Order detail with one-tap Confirm Zelle or Mark picked up.

Pickup, Zelle & Cash — Staff Fulfillment

One-click actions for local pickup, Zelle confirmation, and cash-at-pickup — from Orders or Sales Checkout at the counter.

Orders & Shipping

Pickup, Zelle, Same-Day Wire & Cash at Checkout

Offer local pickup, Zelle, same-day bank wire, and cash-at-pickup with automatic inventory holds and minimal staff clicks.

Online Store (ExtraCoins)

Sales Checkout Basics

Ring up in-store sales with barcodes, search, discounts, and printed receipts.

Sales & Checkout