Customer Order Tracking Page
Branded public page where buyers look up order status for ExtraCoins, Auctions/Live, and CDX Wholesale — carrier tracker, last scan / map, no members login.
Open Orders → Opens your members area in a new tab
Step-by-step instructions
1 Know the public URL
Every dealer has a store-scoped tracking page athttps://spotpro.us/track?store=yoursubdomain. Example for The Coin Shop: spotpro.us/track?store=thecoinshop. Subdomain is the ExtraCoins / Company Profile store slug — not the full domain name. This is the same page for all remote ship channels that pack on Ship Desk: ExtraCoins storefront, Auctions/Live, and CDX Wholesale.
Lookup form on the public tracking page. 2 How a buyer looks up an order
They open the track URL (from email or your site), type the order number, and submit. No members login. Accepted refs: ExtraCoins payment id, auction invoice public id ora:123, wholesaleCDX-…/w:456. Signed links from shipping emails open the order with a security token.3 What the buyer sees
Store logo and contact, status headline (preparing / label / in transit / delivered), progress steps, line items and totals, carrier + service, tracking number, last scan location, and a map when the carrier reports a place. Status pills match shipped vs preparing.In-transit order with progress steps and items. 4 Carrier tracking button
When a tracking number is on the order, the page shows a primary Track on UPS / USPS / FedEx (or other supported carrier) button that opens the carrier’s official tracker in a new tab. Buyers can also copy the tracking number. SpotPro does not replace the carrier site — it hands off cleanly.
Package tracking panel with Track on UPS. 5 How tracking gets on the order (staff side)
Staff pack and buy labels on Ecommerce → Ship Desk (or enter tracking on Orders / CDX Auction / wholesale). Tracking lives on each channel’s order row (storefront payment, auction invoice, or wholesale order). The public page reads those fields — no separate “publish tracking” step. Ship Desk is the shared fulfillment home;/trackis the shared buyer status home.6 Status refresh
When a buyer (or you) opens a tracked order, SpotPro can refresh status from the shipping connection when configured. Last location feeds the map. Delivered status advances the progress to Delivered.7 Share the link
Put the track URL in shipping emails, your store FAQ, or a “Track order” footer link on ExtraCoins. Always include?store=yoursubdomainso lookups stay on the correct dealer.8 Privacy
Lookup-up is by order number for that store. Prefer email tracking links with tokens for unsolicited sharing. Do not post full order lists publicly. Demo/test orders should use clearly fake customer emails.
Screenshots
